This Refund & Cancellation Policy ("Policy") applies to all services offered by Zeevron ("we", "us"). By making a payment or initiating an engagement with Zeevron, you confirm that you have read, understood, and agreed to this Policy in its entirety.
1. Phased Payment Structure
Zeevron operates on a phased engagement and payment model. All engagements are structured across two payment phases:
- Phase 1 (Initial 40%): An initial payment representing 40% of the total engagement fee, due at the commencement of the engagement.
- Phase 2 (Remaining 60%): The remaining 60% of the total engagement fee, due upon commencement of the second phase of work, at the client's election to continue.
Each phase is treated as a distinct, independent financial commitment. Resources, manpower, analysis, research, and planning are allocated and deployed immediately upon the commencement of each phase.
2. Strict Non-Refundable Payment Policy
All payments made to Zeevron are final and strictly non-refundable once the corresponding phase of work has commenced, subject to the following terms:
- The initial 40% payment is non-refundable under all circumstances once engagement or work on Phase 1 has begun.
- If the client elects to proceed with Phase 2 and makes the remaining 60% payment, that payment also becomes final and non-refundable once the corresponding work for Phase 2 commences.
- No partial refunds shall be provided for any completed or active phase of work.
- No refunds shall be granted on grounds of dissatisfaction, change of mind, expectation mismatch, delayed client response, project scope change initiated by the client, unused meetings, unused deliverables, or any unused portion of the engagement period.
3. Cancellation Terms
Clients may choose to discontinue the engagement after the conclusion of Phase 1 (covered under the initial 40% payment). The following terms apply:
- Upon completion of Phase 1, the client may choose not to proceed with Phase 2. In such cases, the client has no obligation to make the remaining 60% payment.
- However, the initial 40% payment already made for Phase 1 remains strictly non-refundable regardless of the decision to discontinue.
- If the client proceeds with Phase 2 and pays the remaining 60%, that payment becomes non-refundable once work on Phase 2 has commenced, and no cancellation refund will be issued thereafter.
- Cancellation requests must be communicated in writing through the official contact channels available on our Contact page.
4. Nature of Customised Services
Zeevron provides highly customised professional services, including but not limited to:
- Strategy consulting and advisory services
- Regulatory and compliance assistance
- Market research and competitive intelligence
- Operational planning and execution support
- Go-to-market strategy and implementation
- Growth strategy, launch and scaling advisory
Due to the customised and effort-intensive nature of these services, dedicated resources - including consultant time, research capacity, strategic planning, and business analysis - are allocated immediately upon engagement commencement. Once such resources are deployed for a given phase, the corresponding investment is irreversible, and refunds for active or completed phases are not operationally or commercially feasible.
5. Chargeback & Payment Dispute Policy
By engaging Zeevron's services and making a payment, you expressly agree to the following:
- You shall not initiate any fraudulent, unjustified, or bad-faith chargeback or payment dispute with your bank, card issuer, or payment processor in connection with services rendered by Zeevron.
- In the event of any chargeback or payment dispute, Zeevron reserves the right to submit all relevant documentation to the applicable payment gateway, bank, card issuer, or legal authorities, including but not limited to: invoices, engagement agreements, onboarding records, written communications, service delivery records, and proof of work completed.
- Initiating a fraudulent or unjustified chargeback constitutes a breach of this Policy and may result in legal action under applicable Indian law.
6. Client Responsibility Prior to Payment
Prior to making any payment, clients are solely responsible for:
- Thoroughly reviewing all service descriptions, deliverables, and engagement scope available on Zeevron's website and in any pre-engagement communications.
- Understanding the pricing structure and the phased payment model.
- Seeking clarification on any aspect of the services, scope, timelines, or terms before initiating payment.
- Evaluating whether Zeevron's services are suitable for their specific business requirements and objectives.
The act of making a payment to Zeevron constitutes the client's express confirmation that they have reviewed, understood, and accepted all applicable service terms, this Refund & Cancellation Policy, and Zeevron's Terms of Service. No claim of unawareness of terms shall be entertained after payment has been made.
7. Contact for Billing & Disputes
For any billing-related communication, payment clarifications, service-related concerns, or formal dispute resolution, please reach out through the official contact channels available on our Contact page. We are committed to addressing all legitimate concerns in a timely and professional manner.